Shipping policy

Shipping Policy

Thank you for visiting and shopping at House Of Neat. The following are the terms and conditions that constitute our Shipping Policy.

Order processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on the destination and the shipping method selected at checkout. Once your order has been dispatched, the estimated delivery time provided is indicative only and may vary due to factors outside our control.

Shipment confirmation & order tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s) where available. The tracking number will be active within 24 hours.

Customs, duties and taxes

House Of Neat is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

House Of Neat is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International shipping

We currently ship from Norway. Availability of international shipping and applicable rates will be shown at checkout based on your destination.

Contact us

If you have any questions about our Shipping Policy, please contact us at contact@houseofneat.com.