Frequently asked questions
A little help with choosing, ordering and using your products.
Do I need an account?
No. You can check out as a guest. If you use an account, you can find your order details there.
How can I pay?
We accept card payments, including Visa, Mastercard and American Express, as well as Klarna. Apple Pay, Google Pay and Shop Pay appear on supported devices. You can review the full total before you pay.
Where do you deliver?
We deliver to Norway and all 27 EU countries. Orders ship with tracking directly from our partner suppliers' warehouses (mostly in Asia).
Is delivery free?
Shipping to Norway costs 99 NOK and is free on orders from 499 NOK. Shipping to the EU costs €6.95 (free from €69), or €9.95 (free from €99) to Bulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta and Romania. The shipping cost is shown at checkout before you pay. See our shipping policy.
When will my order arrive?
Orders are normally handed to the carrier within 1–4 business days. Estimated delivery, counted from your order date, is 6–18 business days to Norway and 7–20 business days to EU countries, and we aim to deliver every order within 25 calendar days. We email you a tracking link when your order ships. If you need an item by a particular date, please ask us before ordering.
Can I return an item?
For eligible online purchases, you have a 14-day right of withdrawal from receipt. Tell us within that period, then send the item back within 14 days of notifying us. Sale items have the same statutory rights. See our returns policy for the full process, return costs and any legal exceptions.
What if something arrives damaged or does not arrive?
Contact contact@houseofneat.com with your order number and details. If your order has not arrived within 25 days, or arrives damaged or faulty, we replace it or refund you. You never have to deal with the carrier yourself.
Will I have to pay customs or VAT on delivery?
Our prices include VAT where applicable, and we do not add any charges at delivery. If a carrier or customs asks you to pay import VAT, duty or a handling fee for an order from us, contact us before paying.
Do you offer gift wrapping?
Gift wrapping is not currently offered. Check the product description for packaging details.
How do I use and care for my purchase?
Read the product description and follow the manufacturer’s instructions supplied with the product, including any charging and cleaning guidance. Contact us if anything is unclear.
How can I contact you?
Use our contact form, email contact@houseofneat.com. House of Neat is operated by DELVIN AS, org.nr. 932 564 645, Sørhalla 16A, 1344 Haslum, Norway. Include your order number if your question concerns a purchase.
Write to us about products, orders or returns, and we’ll help you.