Shipping policy
House of Neat is operated by DELVIN AS (org.nr. 932 564 645, Sørhalla 16A, 1344 Haslum, Norway). We deliver to Norway and to all 27 EU countries. The shipping cost for your order is always shown at checkout before you pay.
Where your order ships from
Our products are shipped directly to you from our partner suppliers' warehouses, which are located outside Norway (mostly in Asia). We do not hold stock in Norway. If you order several items, they may arrive in separate parcels at no extra cost to you.
Shipping rates and delivery times
| Destination | Standard tracked shipping | Free shipping | Estimated delivery |
|---|---|---|---|
| Norway | 99 NOK | On orders from 499 NOK | 6–18 business days |
| EU – Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden | €6.95 | On orders from €69 | 7–20 business days |
| EU – Bulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, Romania | €9.95 | On orders from €99 | 7–20 business days |
Prices in other currencies are converted at checkout.
Processing time
Orders are normally processed and handed to the carrier within 1–4 business days (Monday–Friday, excluding public holidays). The estimated delivery times above are counted from the day you place your order and include this processing time. In total, we aim to deliver every order within 25 calendar days. Delivery estimates are not guaranteed dates; if you need an item by a specific date, please ask us before ordering.
Tracking
All orders are sent with tracking. When your order ships, we email you a shipping confirmation with the tracking number and a tracking link. Tracking can take 2–5 days to show the first update after the parcel is handed to the carrier. The final delivery in Norway is normally made by Posten/Bring or another local carrier, to your mailbox or a pickup point.
VAT, duties and customs
All prices shown in the store include VAT where applicable. We do not add customs fees or other charges at delivery. If a carrier or customs authority asks you to pay any import VAT, duty or handling fee for an order from us, please contact us before paying so we can help.
Delayed, lost or damaged parcels
If your order has not arrived within 25 calendar days of ordering, or tracking has not updated for 10 days, contact us and we will investigate with the carrier. If the parcel is confirmed lost, we will send a replacement or give you a full refund – your choice. If your item arrives damaged, defective or is the wrong item, email us within a reasonable time with your order number and a short description (photos help). We will send a replacement or refund you, at no cost to you. You never have to deal with the carrier yourself.
Returns
You have a 14-day right of withdrawal. See our return and refund policy for how to return an item.
Contact
Email: contact@houseofneat.com
Contact form: houseofneat.com/pages/contact
We usually reply within 1–2 business days.