Terms of service
These sales terms apply to consumer purchases from House of Neat at houseofneat.com. Norwegian consumer law, including the Consumer Purchases Act and the Right of Withdrawal Act, applies. Your mandatory consumer rights take precedence over these terms.
1. Seller and contact
The seller is DELVIN AS, org.nr. 932 564 645, Sørhalla 16A, 1344 Haslum, Norway, trading as House of Neat. Contact contact@houseofneat.com for product questions, order enquiries, withdrawal notices and complaints. See our contact information page for the store’s published details.
2. Products and prices
The product page describes the product, available options and price. Read the dimensions, materials, care guidance and any product-specific restrictions before ordering. Screen settings can affect how colours appear.
The prices, taxes and delivery charges collected by us are displayed at checkout before payment. The store’s base currency is Norwegian kroner (NOK). For cross-border deliveries, see the shipping policy for information about possible import charges.
3. Ordering and payment
Check the chosen product, option, quantity, delivery address and final total before submitting an order. An order confirmation is sent by email. Contact us promptly if a detail is incorrect. If an item cannot be supplied, we will contact you and refund any payment due for that item.
Payment methods available for your destination and device are shown at checkout. Any separate payment-provider terms, such as Klarna’s payment terms, are presented by that provider.
4. Delivery and risk
We deliver to Norway and all EU countries. Products are shipped directly from our partner suppliers' warehouses outside Norway (mostly in Asia). Orders are normally handed to the carrier within 1–4 business days, and the estimated total delivery time is 6–18 business days to Norway and 7–20 business days to EU countries; we aim to deliver every order within 25 calendar days. Shipping costs 99 NOK to Norway (free from 730 NOK) and €6.95 or €9.95 to EU countries depending on the country (free from €69 or €99). All orders are tracked. The final shipping cost is shown at checkout before payment. See the shipping policy for details.
For consumer purchases, risk remains with House of Neat until you, or your nominated recipient other than the carrier, receive the goods. Contact us if an order is delayed, lost or damaged. Your remedies for delay or non-delivery follow applicable consumer law.
5. Withdrawal and returns
For eligible online purchases, you may withdraw within 14 days after receiving the goods. Notify us within that period and return the goods within 14 days after your notice. Statutory exceptions apply only where relevant to the specific goods.
Our returns and refund policy explains inspection of goods, direct return postage, refund timing, standard outward delivery costs and the withdrawal form. It also applies to sale items. More favourable terms agreed for an existing order remain valid.
6. Faults and complaints
If an item is faulty, incorrect or does not match the description, contact us with the order details and the issue. Norwegian consumers normally have a two-year complaint period, or five years for goods intended to last substantially longer. A complaint within two months of discovering a fault is always within a reasonable time.
The available remedies, including repair, replacement, a price reduction, cancellation or compensation where applicable, follow consumer law. We cover necessary costs for a valid defect claim. Ordinary wear, misuse or damage caused after delivery is assessed under the applicable rules.
7. Personal information
We use the information needed to process your order and respond to you as described in our privacy policy. Marketing email requires a separate subscription choice.
8. Resolving a concern
Please contact us first so we can try to resolve the matter. Norwegian consumers can seek guidance from Forbrukerrådet and request mediation through Forbrukerrådet; unresolved cases can be brought before Forbrukerklageutvalget. EU consumers can also contact the European Consumer Centre in their country. Mandatory rules about jurisdiction and consumer protection remain applicable.
9. Changes to these terms
The terms shown when you place your order apply to that purchase. Later changes apply to future orders.